Always a pleasant experience!
Great experience going into Smithtown Acura. I originally went into an Acura Dealership at another town and the salesman made it seem impossible for me to get the car of my choice. Shortly after, I did some additional research and decided to call Acura in Smithtown. John Schepp from Smithtown Acura immediately assisted me over the phone and made an appointment with me the same day. John took care of my needs and cleared any doubts before leasing my new Acura RDX. What I was trying to do for two weeks with other brokers/dealerships, he assisted me in less than four days. He is an outstanding salesman! I recommend you to ask for John because he is very respectful, and assists you in a very professional way. He made the whole process go smoothly for me. I do not regret trying Acura in Smithtown! Everyone must go see John Schepp when going to Smithtown Acura.
For a little over six years I have been bringing my 2012 Acura TSX to Smithtown Acura for a variety of different services on my car. The service Department starting with Jeff the Service Manager and Leigh the Customer Support Representative have treated me the way any car owner should with respect and the facts regarding the car. usually one would think that a dealership beats you over the head with pricing. Jeff and Leigh give you various options with zero pressure of doing work on your car that you don't need.. I recently had a run in with a pothole that left my right front rim damaged along with the tire and fender. Jeff and Leigh explained to me what would be needed to get the car running again. I was told it was possible a new rim and tire to may be needed along with other body work. They both explained in detail the amount of the repairs may cost. They were both very upfront with me. I agreed to have the rim and tire sent out to be possibly repaired. Leigh who was very busy at the time working on other service requests was able to give me a beautiful 2019 Acura TLX loaner vehicle even when she only had two to give out the rest of the day. That was very much appreciated. The next day I received a call from Leigh that the rim could be repaired, the tire could be fixed and most of the body work would be done. This was refreshing to me. so Instead of a huge bill i had a very reasonable bill, In a day and age where i easily could of been told the rim was beyond repair and the tire was bad as well Jeff as usual did the right thing and saved me a lot of money. I appreciated that. Jeff and Leigh are valuable assets to Smithtown Acura and i look forward to using Smithtown Acura for the continued maintenance on my vehicle and hopefully the sales department in about another year. Thanks again. William Smith
John Schepp at Smithtown Acura was an excellent sales associate and helped me get everything I needed in my new car. IF anyone is looking for a new Acura go see John at Smithtown.
John Schepp at Smithtown Acura met all of our needs, ensuring that we were comfortable from beginning to end. Anyone looking for an Acura should start their journey by visiting Smithtown Acura first.
I just turned in my 2016 RDX to the new 2019 RDX and John Schepp made the transition and purchase as smooth as silk. He was right to the point, which I appreciated. Enjoyed working with him.I would suggest to those I know to ask for John when shopping at Smithtown Acura.
We recommend working with John Schepp if you’re in the market for an Acura. He provided complete information and gave us good advice in helping us to make our decision.
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